I HAVE RECEIVED MANY EMAILS FROM BUYERS ON WHAT TO DO - FIRSTLY CONTACT YOUR SELLER AND ASK FOR A REFUND - MANY SELLERS DONT WANT NEGATIVE FEEDBACK AND WILL ISSUE YOU A REFUND IF ASKED POLITELY
IF YOUR SELLER REFUSES TO CO-OPERATE, THEN YOU MAY NEED TO ENTER A PAYPAL CLAIM.
WHEN YOU START A CLAIM, YOU ARE ASKED TO DESCRIBE THE PROBLEMS; MY ADVICE ISNOT TO STATE THAT YOU THINK YOURITEM IS FAKE.
PAYPAL WILL ASK YOU TO PROVIDE WRITTEN PROOF WITHIN A SHORT PERIOD OF TIME , GENERALLY 10 DAYS, TO CONFIRM THAT THE ITEM IS NOT GENUINE.
KAREN MILLEN WILL NOT HELP YOU OUT IN ANY WAY HERE.
BELOW, I HAVE TYPED OUT A RESPONSE RECEIVED FROM KAREN MILLEN HEAD OFFICE, WHICH DETAILS EXACTLY WHERE THEY STAND ON THIS
Dear xxxxxThank you for your email.Please be advised that regrettably we are unable toconfirm theauthenticity of garments that are advertised as Karen Millen andpurchased on eBay.Any queries regarding items purchased on eBay should be directed to eBaythemselves.Please accept my sincere apologies for not being able to help you anyfurther. Kind regardsS***** P*****-D****Karen Millen
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